Customer Reviews

5.0

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136 reviews with no rating
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Ford Rainey
•  an hour ago

Maria is a star, so helpful and attentive to everything we needed. Couldn’t have asked for a better help. Always available (over text) and helping answer questions. 10/10 will certainly be back. Ronnie was very generous as well to step in and offer his two cents. Customer for life.

Business response an hour ago

We appreciate your acknowledgement of Maria's outstanding service and Ronnie's helpful support. It's a privilege to have gained your loyalty and we are truly grateful for your continued support.

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Henry Altschuler
•  23 hours ago

Had a great experience at Mervis Diamonds. Maria helped me out and was awesome — super knowledgeable and patient. She made the whole process easy and actually enjoyable. Highly recommend, and ask for Maria!

Business response 14 hours ago

We are absolutely delighted to learn about your positive experience! It's wonderful to hear that Maria's expertise and patience contributed to an enjoyable process for you. Thank you very much for taking the time to recommend us; we truly appreciate it!

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Justin Mangolas
•  3 days ago

My wife and I are always extremely pleased with the professional, courteous and knowledgeable staff and overall great experience at Mervis in Tysons!

Business response 3 days ago

We are overjoyed to hear about your excellent experience with our professional and knowledgeable staff at Tysons!

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April Amory
•  3 days ago

I had such a wonderful experience working with Bianca. After 25 years, I lost a diamond from my engagement ring and was honestly heartbroken. Bianca guided me through the entire process of redesigning and replacing my ring with so much care and expertise.

She was incredibly helpful, communicative, and patient every step of the way. She really listened to what I wanted while also offering thoughtful recommendations that made the final result even better than I could have imagined.

The finished ring is absolutely beautiful. I truly love it. I’m so grateful for Bianca’s talent and professionalism and would highly recommend her to anyone looking for a custom piece or redesign.

Business response 3 days ago

We extend our sincere gratitude for entrusting Bianca with the ring redesign project. It fills us with immense satisfaction that the final, transformed piece not only met but surpassed your hopes, ultimately bringing you genuine happiness and delight.

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Nancy G.
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•  3 days ago

We had the best experience working with Sonila while replacing a pair of earrings I had for 26 years. She treated the sentimental value of my originals with so much care and respect and helped me find a replacement that was even more beautiful than I imagined. Sonila's knowledge, patience, and genuine kindness made the entire process easy and enjoyable. I walked away with earrings I absolutely love and a level of service that's hard to find these days. Highly recommend.

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Judith Tankel
•  7 days ago

I am visiting DC for a wedding this weekend, and just got engaged myself on Thursday. Unfortunately, my ring is a little big and I have been terrified of losing it this trip! I gave a quick call and stopped by the store - Kirsten was so helpful and immediately fitted me with a ring adjuster. I would definitely visit Mervis again next time I’m in the hunt for jewelry as their service was impeccable!

Business response 6 days ago

We extend our sincere gratitude for sharing your wonderful experience! It brings us immense joy to know that Kirsten provided assistance with your ring fitting, especially during such a significant and memorable occasion. Congratulations on your engagement; we wish you both a lifetime of happiness together!

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Jordan Klavans
•  8 days ago

I highly recommend choosing Mervis when shopping for your engagement ring. Working with Maria, I had an excellent experience throughout the process. I made a couple appointments so that my girlfriend (now fiancée) could try on different styles and see what she liked. I then made a couple additional appointments for questions and to complete the purchase. When planning an engagement, there may be a number of logistics to figure out, but Maria and Mervis made buying the engagement ring easy and seamless. And most importantly, my fiancée loves her ring!

Business response 8 days ago

We are absolutely delighted to learn about your fantastic experience with Maria! Huge congratulations on your engagement! It truly warms our hearts to know your fiancée adores her ring. We wish you both a lifetime of happiness together!

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Munji Acha
•  8 days ago

I was there last week and Matthew was so helpful and and he helped me to get my jewelry the perfect one that I like

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bialonavy
•  10 days ago

Very easy and unpressured experience. Great staff and quality.

Business response 10 days ago

We sincerely value the feedback you've provided regarding your experience with us. We're especially pleased to hear you appreciated our unpressured environment and the quality of our staff. Thank you very much for selecting us; we truly appreciate your business.

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Dikchhya Bhandari
•  10 days ago

Maia made our big day unforgettable. I walked away with my absolute dream ring, and it truly wouldn’t have happened without her. She’s incredibly knowledgeable, patient, and genuinely cares about making sure you leave happy. If you’re going ring shopping and want someone who will guide you through the big decision with confidence and kindness, reach out to Maia

Business response 10 days ago

We sincerely appreciate you taking the time to share your delightful experience! It brings us immense joy to know that Maia expertly crafted your ring and successfully transformed your ring aspirations into a beautiful reality.

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•  10 days ago

I cannot recommend Maia at Mervis Diamond Importers enough! From the moment I walked in, she made the entire process seamless and enjoyable.

Maia is the perfect combination of personable, knowledgeable, and genuinely invested in her clients. She didn't just try to sell me a piece of jewelry; she took the time to educate me, answering every question with patience and expertise. It’s rare to find someone so authentic in this industry, and her passion for what she does really shines through.

If you’re looking for a stress-free, high-quality experience at the Tysons location, go see Maia.

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Melissa Richardson
•  11 days ago

I cannot recommend Maia at Mervis Diamond Importers enough! From the moment we walked in, she made the entire process seamless and enjoyable.

Maia is the perfect combination of personable, knowledgeable, and genuinely invested in her clients. She didn't just try to sell us a piece of jewelry; she took the time to educate us, answering every question with patience and expertise. It’s rare to find someone so authentic in this industry, and her passion for what she does really shines through.

Business response 11 days ago

We are truly grateful for your lovely feedback regarding Maia! It warms our hearts to know that you appreciate her genuine approach and the knowledge she brings. Thank you very much, Melissa, for acknowledging her efforts and the positive impact she has.

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Yousef Nikzai
•  17 days ago

Lauren has been amazing. I always work with her and my wife is always pleased with what she helps me pick out. 5/5. Highly recommend. Always work with her virtually and still am satisfied

Business response 17 days ago

We appreciate your kind words about Lauren and her exceptional service! It's fantastic to know she consistently provides assistance, helping you discover items that perfectly suit your wife's preferences and bring her joy. We're delighted to hear this.

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Wayne Austin
•  18 days ago

Working with Lauren Davison was an outstanding experience. I purchased my fiancée’s engagement ring and both of our wedding bands through her, and from the beginning, she made us feel well taken care of in a professional, knowledgeable, and completely non-pressured way.

She took the time to understand exactly what we were looking for and presented options that aligned perfectly with our preferences, while also offering thoughtful suggestions we had not considered. Her guidance was spot on, and we felt confident throughout the entire process. Most importantly, we felt that we received excellent value for our money.

Mervis was not the first jeweler we visited. We stopped by on a whim as part of our due diligence to compare it with another place we had been considering, and it became clear very quickly that Lauren and Mervis offered a much better experience. The selection, value, and customer service were clearly a step above what we had seen elsewhere.

I would absolutely recommend booking an appointment with Lauren Davison.

Business response 17 days ago

We are delighted to hear about your outstanding experience with Lauren Davison. Thank you for recommending her expertise and professionalism.

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Rember Compres
•  20 days ago

Maria was a pleasure to work with. She has great attention to detail and offered amazing customer service. She made the entire process pleasurable. Will definitely shop again either her.

Business response 20 days ago

Thank you for highlighting Lauren's amazing service. We're thrilled she consistently helps you find pieces that please your wife.

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Christopher Queen
•  27 days ago

I purchased an engagement ring with Mervis and the experience has been excellent! Maria is very friendly, knowledgeable, and walked me through every step of the process. I now have a beautiful ring ahead of schedule.

Update a year later: My fiance and I needed our wedding bands ordered with a tight delivery window. Maria made the process smooth and simple yet again. Would definitely recommend!

Business response 1 year ago

We're delighted to hear about your excellent experience with Maria at Mervis Diamond Importers. It's wonderful to know that she was friendly, knowledgeable, and guided you through every step of the process. We're thrilled that you now have a beautiful engagement ring, and even ahead of schedule! Thank you for sharing your positive feedback with us.

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Bonnie Sue Uditsky
•  a month ago

Janette is awesome to deal with . She is very knowledgeable and tries her best to give you the best pricing . Mervis has high quality jewelry and she represents Mervis with her honesty and knowledge!

Business response a month ago

We are incredibly grateful for your positive feedback and the time you've dedicated to sharing your experience. Your willingness to provide us with valuable insights is deeply appreciated. We truly value your input and believe it helps us to continually improve and better serve our customers. Thank you very much!

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Alex Moyer
•  a month ago

Business response a month ago

Alex: Greetings! Thank you immensely for providing such a positive rating of your recent experience. Your feedback is truly valued and appreciated. We are eagerly anticipating the opportunity to connect with you again in the near future.

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Perry W.
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•  a month ago

Elizabeth Appleman was unbelievably helpful when I requested an updated appraisal for my heart shaped diamond pendant, which I had purchased from Mervis 23 years ago. She gave me my updated appraisal, cleaned the pendant and put it in a box. Basically she went above and beyond the call of duty. Thanks so much, Elizabeth.

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Lynne Niksky
•  a month ago

Janette was a pleasure to deal with. She was patient and very knowledgeable and found me the perfect diamond stud earrings.

Business response a month ago

We're thrilled to learn that Janette successfully helped you discover the ideal diamond stud earrings. It's wonderful to know she provided excellent assistance. Thank you for taking the time to share your positive experience with us. We appreciate your feedback.

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Jerrod Young
•  a month ago

Business response a month ago

We greatly appreciate your positive feedback. Thank you for choosing Mervis Diamond Importers.

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Eliza Duckworth
•  a month ago

I’m so grateful for the exceptional service Maria provides at Mervis! She has exquisite taste and consistently helps us find pieces we truly love. What makes the experience even more special is how she treats us like family every time we visit. Highly recommend!

Business response a month ago

We are delighted to hear about Maria's exceptional service! Thank you for recognizing her exquisite taste and family-like treatment.

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Tracy Halsey
•  a month ago

We had an amazing experience purchasing my engagement ring, and a huge part of that was thanks to Sonila who helped us throughout the process.

From the moment we walked in, they were welcoming, patient, and genuinely interested in helping me find the perfect ring—not just making a sale. Buying an engagement ring can feel overwhelming, but they made everything simple and stress-free by clearly explaining the different options, answering all our questions, and never applying any pressure.

What really stood out was her attention to detail and honesty. She took the time to understand what we were looking for and guided us toward a ring that was absolutely perfect. You can tell they truly care about their customers and take pride in what they do.

Because of her help, this ended up being a really special and memorable experience. We couldn’t be happier with our purchase, and I highly recommend asking for Sonila if you’re looking for someone knowledgeable, professional, and genuinely helpful.

Thank you again for making such an important moment so smooth and enjoyable!

Tracy and Steve

Business response a month ago

We are overjoyed to learn about your wonderful experience with Sonila at Mervis Diamond Importers! It's truly heartwarming to hear that you had such a positive experience while selecting your engagement ring. Thank you for taking the time to share this special and memorable moment with us.

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Jeremie Dufrois
•  a month ago

Business response a month ago

We are privileged to have provided you with a 5-star experience at Mervis Diamond Importers. Thank you for your feedback.

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Yeganeh Salehi
•  a month ago

Best local jewelry store in the area to shop, reset or order any items for costume design so they make for you. The store manager, Maria, takes her time to walk you through as many items you want to try on and explains all options for you. At Mervis you are always taken care of and treated well and valued. I’ll definitely go back again.

Business response a month ago

We are absolutely thrilled to learn about your wonderful experience with Mervis Diamond Importers. Your positive feedback and kind words truly mean a great deal to us and are greatly appreciated. Thank you for taking the time to share your thoughts.