This review is for the booking staff, which has been a tremendous help on following up and getting me paired with the perfect therapist. Lucky specifically went above and beyond to help me get paired up with a second therapist, making sure he went through the qualifications of the therapist to ensure they would meet my needs. THANK YOU so much Lucky and Silver Lake for making this process seamless!
Business response • 1 year ago
Hi, Laura. Your feedback is highly appreciated. Thank you for the review!
This review has 4 stars for the therapist but certainly not for the billing department.
I started working with Nadia around May of this year and she has been great. From the very first meeting she was checking in on me to see how things were going, was very open in explaining how things worked and accommodating to sometimes meeting in person and sometimes online. I did a couple sessions of EMDR with her and I highly recommend. It was a great experience that had me walk away feeling confident and heard by her.
The billing department, on the other had, gave me some troubles. From the beginning, I messaged asking if they took my insurance and how much it would be on my end. I was told a certain amount but that I would have to do at least one session so that they could bill the insurance company and see if that was the actual amount. Not a fan of having to do a session before knowing the price but I did one and then waited a couple weeks until I got confirmation of the price.
Fast forward to September and low and behold, in my bank statement was a huge extra charge. After searching around for any type of communication about this, and finding none, I reached out and asked what the charge was for. I was informed that my insurance actually only covered a fraction of the amount and essentially my responsibility was then doubled for each session.
I will say, they temporarily refunded me while we wait to see what is going on. But that also meant I had to stop my sessions until this gets worked out. And I still don't know the price moving forward.
Hopefully others get to work with Nadia but don't encounter this same billing problem!
Business response • 1 year ago
Hi, Kristina. We appreciate the kind words and are glad we could provide you with a positive experience!
Professional experience online and very expedient. Couldn’t ask for a better experience.
Business response • 1 year ago
Hi, Tim. We are thrilled to learn that you had a positive experience with us!
Business response • 1 year ago
Hi, Mercedes. Thank you so much for rating your experience with us so highly!
Business response • 1 year ago
Hi, Andre. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I am very happy with the person I am working with! I highly recommend this place for online meetings, as well as in person.
Business response • 1 year ago
Hi, Michael. Thank you so much for leaving us a stellar review!
Incredible helpful place. Therapy has definitely opened me up to get to the root of my emotions and how to cope with them. Very grateful.
Business response • 1 year ago
Hi, Karina. Your feedback is highly appreciated. Thank you for the review!
Silver Lake's administrative team has been helpful and accommodating at all times. My therapist Jon Kaysing has made a great difference in my life.
Business response • 1 year ago
Hi, Ross. Thanks for taking the time to share your positive experience. We truly appreciate it!
I've had two sessions..my therapist is great she gives me comfort and I feel a connection, I always feel better after we talk.
Business response • 1 year ago
Hi, V.. We are thrilled to learn that you had a positive experience with us!
Hira is wonderful. She is very patient and works very hard to earn the trust of my 10 year old daughter. She has gone out of her way to be accommodating to our needs.
Business response • 1 year ago
Hi, Joy. Thank you so much for leaving us a stellar review!
Business response • 1 year ago
Hi, Alex. We appreciate the rating, and are glad we could provide you with a positive experience!
Business response • 1 year ago
Hi, Emilie. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Business response • 1 year ago
Hi, Nyomi. Thank you so much for rating your experience with us so highly!
Finally found my therapist. It was an easy process with the intake team and I got matched with Nadia S. Who’s been extremely professional and communicative and has an understanding of trauma and did EMDR.
Business response • 1 year ago
Hi, Grechel. Your feedback is highly appreciated. Thank you for the review!
great place
Business response • 1 year ago
Hi, Dr. Moreen. We appreciate the kind words and are glad we could provide you with a positive experience!
Very professional and courteous.
Business response • 1 year ago
Hi, Stephen. Thanks for taking the time to share your positive experience. We truly appreciate it!
It met my expectations.
Business response • 1 year ago
Hi, Melissa. We are thrilled to learn that you had a positive experience with us!
The provider contacted me when the date of our meeting was not decided. I appreciated that very much.
Business response • 1 year ago
Hi, Sheri. Thank you so much for leaving us a stellar review!
Business response • 1 year ago
Hi, Hhh. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Lower Lakes psychology has been a great experience. I enjoyed working with Everyone you got me started. And my psychologist is awesome.
Business response • 1 year ago
Hi, Suzanne. Your feedback is highly appreciated. Thank you for the review!
Fantastic. I had a wonderful experience with my telemedicine appmt. I met with a Psychologist over the phone and he listened to every word I said. I felt heard. That is hard to find these days. Thank you for hearing me out and helping me.
Business response • 1 year ago
Hi, Matt. We appreciate the kind words and are glad we could provide you with a positive experience!
Business response • 1 year ago
Hi, Guita. Your feedback is highly appreciated. Thank you so much for the review!
They were very efficient, did not wait long at all. Dr was very professional and did not waste my time. Best experience by far.
Business response • 1 year ago
Hi, Carl. Thanks for taking the time to share your positive experience. We truly appreciate it!
Business response • 1 year ago
Hi, Wendy. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
The people are so helpful. I live in another state than my daughter, the patient. We played phone tag, but we got it done. They checked my insurance and found a therapist that took minors at a time that is good for my family. As for the therapist, so far so good! It's only her 3rd session.
Business response • 1 year ago
Hi, Shunlundia. Your feedback is highly appreciated. Thank you for the review!
