Customer Reviews

5.0

Showing 65 featured reviews,
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2 reviews with no rating
AG
•  16 days ago

Best place to call home!

I absolutely love living here! This community truly feels like home. It’s very peaceful, well-maintained, and has such a welcoming atmosphere. The staff is incredibly friendly, helpful, and always quick to assist with anything you need. The neighbors are kind and respectful, which makes it even more enjoyable to live here. If you’re looking for a place that feels comfortable, safe, and inviting, this is definitely the perfect place to call home!

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Randi Martin
•  23 days ago

Lovely property, friendly staff, NO Complaints!

Business response 23 days ago

Thank you, Randi Martin ! We love hearing about your experiences. Feedback like yours keeps us motivated to provide a stellar experience for our residents!

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Melissa Land
•  25 days ago

I have lived here for a year now and I love it. It's a very convenient place to live. It's really close to alot of restaurants and shops. The maintenance guys are all so nice and get the work done quickly

I recommend this place to everyone.

Business response 25 days ago

Hi, Melissa -- Thank you so much for your review. We really appreciate your feedback and kind words. Take care! Cheers, Monarch Point

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Eber S
•  a month ago

Very friendly and helpful staff!

Business response a month ago

Thank you so much for taking the time to leave your feedback, Eber ! We really appreciate your kind words. Take care! -Monarch Point

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Aurora Zepeda
•  2 months ago

We’re happy at Monarch Point apartments , we feel secure at this place we park in front of the apartment no problem ! No loud or lots of music ! Is very peaceful, tenants are friendly 🥰

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Devin M
•  2 months ago

Excellent place to be with friendly staff and neighbors!

Business response 2 months ago

Thank you so much for your kind words, Devin ! We really appreciate your feedback.

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Robert Bell
•  2 months ago

THE PERSONAL TOUCH AT MONARCH POINT MAKES THIS APARTMENT COMPLEX ONE OF THE BEST PLACES TO RENT. THE PERSONNEL THAT RUN THIS PLACE MAKES THE RENTERS FEEL WANTED FROM THE MANY ACTIVITIES THEY PLAN BRINGING ALL RENTERS TOGETHER SO WE ALL GET TO KNOW EACH OTHER, IT’S QUITE UNUSUAL. I LOVE IT HERE, SINCE THE LOSS OF MY WIFE I DON’T FEEL AS LONSOME.

Business response 2 months ago

Thank you, Robert Bell ! We love hearing about your experiences. Feedback like yours keeps us motivated to provide a stellar experience for our residents!

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Azuriah Aragon
•  2 months ago

Josie was very professional

Business response 2 months ago

Hi, Azuriah -- Thank you so much for your review. We really appreciate your feedback and kind words. Take care! Cheers, Monarch Point

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Don Montgomery
•  2 months ago

We needed a filter replacement and it was taken care of in a satisfactory way.

Business response 2 months ago

Thank you for taking the time to share your feedback. We appreciate your patience, especially as we've been navigating some staffing transitions within our maintenance team over the past few months.

We know things haven’t always been as seamless as we’d like recently, and we truly appreciate your understanding as we work to strengthen our team and continue improving our response times and service. Please don’t hesitate to reach out if there’s anything further you need, we’re here to help.

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justin soria
•  6 months ago

My family and I have lived here for the past two years and Monarch Point has been great to us. We have no complaints. This complex is in a great location with very nice amenities.

Business response 6 months ago

Thank you, Justin Soria ! We love hearing about your experiences. Feedback like yours keeps us motivated to provide a stellar experience for our residents!

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Kate Draper
•  6 months ago

Location is great. Spacious rooms. Management is pretty responsive. I've enjoyed living here.

Business response 6 months ago

Thank you so much for taking the time to leave your feedback, Kate ! We really appreciate your kind words. Take care! -Monarch Point

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Hope Romo
•  6 months ago

Friendly neighbors, quick maintenance, good neighborhood.

Business response 6 months ago

Thank you so much for your kind words, Hope ! We really appreciate your feedback.

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Allisson Schnee
•  6 months ago

We have loved living at Monarch Point! We have been here since August of 2024 and have had an amazing experience so far. Management has always been very kind and attentive to any concerns we have shared. Last year, due to heavy rain and storms, we had a small leak in our apartment. The staff immediately took action in helping us take care of the issue, cleaning up, and offering resources. Any other time we have called maintenance, they resolve any issues and check back in to make sure that everything is still in great shape! We have always felt very safe living here as well. At night, the complexes are well lit and our neighbors have always been very kind. It is also in a great area of Lubbock with lots to do around Milwaukee Ave. At Monarch point we feel safe and cared for. Highly recommend!

Business response 6 months ago

Thank you so much for your kind words, Allisson. We really appreciate you taking the time out to share your experience with us.

Cheers,

Monarch Point

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Mikaylie Payne
•  6 months ago

Living at Monarch Point has been a wonderful experience. The office management team is exceptional—they are professional, friendly, and truly make residents feel like family.

Business response 6 months ago

Thank you, Mikaylie Payne ! We love hearing about your experiences. Feedback like yours keeps us motivated to provide a stellar experience for our residents!

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Nicolas Colmano
•  7 months ago

We've been in monarch point since January 2025, everything has been excellent so far, administration was and is very friendly with us, maintenance service was very quick to solve us an issue we had with the central A/C. The house itself it's not huge but it's quite spacious, cozy and with very good natural light. I have an irrelevant complaint that is that for some reason the light and bathroom fan switches are placed in a very unintuitive order, which makes it slightly annoying. Still, not something that would make us doubt staying another year. Lastly, the gym is very well equipped and maintained and the pool is quite pretty and well kept, it would be good to have some more shadow around the pool though.

Business response 7 months ago

Hi, Nicolas -- Thank you so much for your review. We really appreciate your feedback and kind words. Take care! Cheers, Monarch Point

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Randi Martin
•  8 months ago

lovely property, friendly staff, NO Complaints!

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Olivia Bech
•  8 months ago

Very friendly and efficient team!

Business response 8 months ago

Thank you so much for your kind words, Olivia ! We really appreciate your feedback.

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Aurora Zepeda
•  8 months ago

I’m happy to that all the staff is always very helpful, they listen to our complaints and there’s nothing they can’t do.

oLike the clothes door, the frame is no even, the stove is to thigh and can’t put the top down so this a problem for 1 burner and the stove is unloved, and the patio! I can’t go out their you only come back full of dry stickers on the shoes and clothes.

George is very nice and explains to me and helps a lot, but we move in May 2025 and have not spend a day in the back yard to relax! Only to pull weeds and stickers !!!!!!

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Val Currid
•  10 months ago

George was great! He came in got the job done and was gone in no time. He was also fun to chat with. Ty!

Business response 10 months ago

Thank you so much for taking the time to leave your feedback, Val ! We really appreciate your kind words. Take care! -Monarch Point

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Alan Johnstone
•  10 months ago

Business response 10 months ago

Thank you so much for your kind words, Alan ! We really appreciate your feedback.

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Yam Amir
•  11 months ago

Business response 11 months ago

Thank you, Yam Amir ! We love hearing about your experiences. Feedback like yours keeps us motivated to provide a stellar experience for our residents!

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Christina Jett
•  11 months ago

We just moved in a week ago all the way from Houston and so far the experience has been great. The office staff is super kind and have been very helpful through the whole move. The maintenance staff is wonderful as well. Jorge came in and took care of a few things we noticed upon move in, he was very kind, informative, quick and professional. He even gave us some info about places in our area to check out. We are really enjoying our stay here so far and appreciate that the community is well kept up with.

Business response 11 months ago

Hi, Christina -- Thank you so much for your review. We really appreciate your feedback and kind words. Take care! Cheers, Monarch Point

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Jett Family & life
•  12 months ago

Move in day went extremely smooth! Relocated from Houston for my job, and every step of the way they were nothing but helpful to my wife and the apartment absolutely fit our needs and style! Very excited to start our journey here!

Business response 12 months ago

Thank you so much for taking the time to leave your feedback, Jett ! We really appreciate your kind words. Take care! -Monarch Point

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Meghan Champagne
•  1 year ago

This apartment was definitely a major upgrade from anything else in Lubbock I had lived in before. I truly wish I could renew my lease if it weren’t for my job!

As a female college student living alone, I felt very safe here. I was always able to park close, walk my dog at night, meet neighbors and the staff at the front was very helpful. It’s nice because of course you can call or walk in to the front office, but they also allow texting which was super helpful when I was a student teacher. I never had an issue with volume from my neighbors and I lived in one of the stacked apartments, never had any issue with noises! Maintenance is quick and friendly, even offering to carry a heavy package to my door when he saw me struggling.

Thank you guys for everything! I very much recommend this apartment!!

Business response 1 year ago

Thank you so much for your kind words, Meghan ! We really appreciate your feedback.

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Melissa Land
•  1 year ago

I have lived here for a while now and I love it here. The mangers are great and very helpful. Also the manticene men are great. I would recommend this place to everyone!!!

Business response 1 year ago

Your positive experience means a lot to us. We're glad to hear you're enjoying your time at Monarch Point. Thank you for the kind words!