Alix the salesperson was very professional and knowledgeable, she answered all our questions. We were looking for a bedroom set and she showed us around.
We bought the bedroom set. The transaction went very smooth. This is the second time that we buy at Bel furniture, both times we had a good experience.
Business response • 16 days ago
Hi, Antonio. We appreciate the kind words and are glad we could provide you with a positive experience!
***UPDATE***
The manager on this location NOT THE KATY ONE was absolutely nice and very understandable about our situation and was able to offer free delivery and also able to speed up the process for us. He was able to manage the situation BETTER than the CORPORATE people did!!
The WORST company EVEERRRR.! The seller Lisa was AMAZING, she gave us an amazing customer service. But the company it self its horrible. We ordered (in store) our living room set on a Saturday and they said it would be delivered to their store on Tuesday or Wednesday. Its now been 3 WEEKS and no one can tell us when they're getting a truck. When I called the main BEL in KATY they said they have ONLY 2 driver trucks that do deliveries into their stores and one of them called in. Umm ok? (Which she also said our living room set it's there, but just needed to be transferred) So I asked if they knew anything about them sending a truck or someone to deliver their truck and their answer was "no ma'am I'm sorry we don't know when we will be able to send a truck to that location"! It's now been 3 weeks and I still haven't heard that they sent a truck yet. I asked for free delivery or anything, idc what it is for them to work something with me but they said NO SORRY WE CAN'T DO ANYTHING FOR YOU! Even tho they were at fault! We are still here waiting, without a living room set sitting on the floor, still waiting idk how long to get a call that our living room set has arrived!.
Business response • a month ago
Hi, Maureen. Thank you so much for rating your experience with us so highly!
Great experience with our salesperson Ali. She was extremely helpful and knowledgeable.
Business response • a month ago
Thank you Wendy for your kind words! It is always great to hear that we were able to make a customer’s sales experience truly exceptional! We thank you for your business!
Great experience! Ali Q was helpful!
Business response • a month ago
Thank you Allen, for sharing your feedback! These are the kind of experiences that we aim to deliver every day. We hope to see you in our store again soon.
I have bought furniture from Bels with very good experience. I deal with a lady by the name of Ali very cordial very knowledgeable. It’s the only one I deal with because I like how she she handled her business. I have had great experience and will continue to purchase my items through Belsthank you.
Business response • a month ago
Thank you for your kind words , we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to seeing you soon!
Business response • 2 months ago
Hi, Christy. Your feedback is highly appreciated. Thank you so much for the review!
Alixandra was VERY patient with us when I took my parents to buy a new set of couches. They were very unsure about what color to get or what kind of couches. She walked us through the whole process in getting them delivered. Thank you! 10/10 experience. We will be coming back for a dining set and mattresses soon ☺️
Business response • 2 months ago
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a exceptional experience.
Great and friendly service. Helped me find exactly what I was looking for and a great price. Will definitely be back!
Business response • 2 months ago
Thank you Valeen for your kind words! It is always great to hear that we were able to make a customer’s sales experience truly exceptional! We thank you for your business!
Eva R was so helpful and answers all my questions. She is a great sales rep!
Business response • 2 months ago
Thank you Amanda, for sharing your feedback! These are the kind of experiences that we aim to deliver every day. We hope to see you in our store again soon.
The people here are great, especially sales rep Eva R. She was so helpful, patient and sweet with me. Definitely will be coming back here for any other furniture needs!
Business response • 3 months ago
Thank you for your kind words , we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to seeing you soon!
I received great customer service from Eva. She was attentive, helpful and made sure everything from sale to delivery went smoothly. Highly recommend!!
Business response • 3 months ago
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a exceptional experience.
Business response • 3 months ago
Hi, Gearia. Thank you so much for rating your experience with us so highly!
Business response • 3 months ago
Hi, Felecia. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Lisa B is the best. Very attentive, knowledgeable, and honest. We will continue to shop Bel Furniture - Lake Jackson for ALL of our furniture needs, and will ALWAYS ask for Lisa.
Business response • 3 months ago
Thank you Kaylyn for your kind words! We are very happy to hear that we were able to provide you with an enjoyable sales experience!
Really good service, Eva was so helpful!😊😊
Business response • 3 months ago
Hi, Catalina. We are thrilled to learn that you had a positive experience with us!
Lisa made our buying experience easy and enjoyable
Business response • 3 months ago
Hi, Teddyag. Thank you so much for leaving us a stellar review!
Lisa is the absolute best!!
Business response • 3 months ago
Hi, Chasity. Your feedback is highly appreciated. Thank you for the review!
Lisa was my sales associate, she did a wonderful job helping me pick out my chair. I will definitely go back.
I have purchased several items from Bel Furniture and have always been very pleased with everything from Lisa my sales associate to the quality of my furniture. I will definitely shop there again.
Lisa was my sales associate today April 22. She did a wonderful job helping me pick out new bedroom furniture. I have always been so pleased with her help and assistance. She is a wonderful sales associate. Can’t wait to get my new furniture.
Business response • 3 months ago
Hi, Suzan. Thanks for taking the time to share your positive experience. We truly appreciate it!
I had such a pleasant experience the moment I walked in I was greeted by Eva she was so professional so sweet she guided me through the whole process very patiently even though I was indecisive about my choices she took her time and made sure I was happy with my final choice. I’m so grateful for that as this was a big step for me to furnish my loving home, highly recommend! Ask for Eva ❤️
Business response • 3 months ago
Hi, Josmary. We appreciate the kind words and are glad we could provide you with a positive experience!
El mejor trato salimos mas que complacidos,
Business response • 3 months ago
Thank you Aleonuska for your kind words! It is always great to hear that we were able to make a customer’s sales experience truly exceptional! We thank you for your business!
I had a great experience at this furniture store thanks to Eva! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to understand what we were looking for and made excellent recommendations without being pushy.
Eva made the whole shopping experience smooth and enjoyable, and her customer service truly stood out. It’s not always easy to find someone who genuinely cares about helping customers, but she definitely does.
I highly recommend asking for Eva if you visit she’ll take great care of you!
Business response • 3 months ago
Thank you for your kind words , we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to seeing you soon!
El trato excelente todo explicado con paciencia, Eva es muy atenta y te explica todo al detalle
Business response • 3 months ago
Thank you Denis, for sharing your feedback! These are the kind of experiences that we aim to deliver every day. We hope to see you in our store again soon.
Ali Q was incredibly helpful during my visit to the furniture store. From the moment I walked in, she was friendly, patient, and really took the time to understand what I was looking for. She answered all my questions, gave great recommendations, and never made me feel rushed or pressured. Her knowledge and positive attitude made the whole experience smooth and enjoyable
Alli Q. was very helpful and answered every question I had with no trouble if you need furniture ask for her she was wonderful to work with.
