First review did not go through somehow. Ms Adame, of Poundex, is the quintessential customer service representative! Not only does Brenda notate each detail of our order, she does so with a gregarious demeanor which is sure to brighten any dealer’s day! Her consistent stellar performance is not just a reflection of the diligent vetting process of the HR Department, but also a testament to the conscientious training by company leadership as well! Coupled with her own skills and company leadership, it is little wonder why Poundex is a leader in the furniture industry!
- Jim Moreno - Top Hat Furniture.
A huge thanks for all your assistance in helping us with our delivery of a couch cushion. We were so upset when our dog tore up our cushion which ruined our very comfortable couch! Your service was prompt and so appreciative!
BOSS FURNITURE DISTRIBUTORS is a proud distribution partner with Poundex. We distribute Poundex products on the east coast. Working with Poundex is a pleasure and we take great pride in distributing their furniture. We could not imagine working with a finer company. Thank You Poundex!
Poundex has great pricing for pretty decent quality items. It is good to work with them. They had some issues with customer service but after they hired Olga Leiva as Director of Customer Relations, things are so smooth right now. Olga helped me a lot with resolving an issue. 5 star customer service.