Super great area and staff. Amazing amazing
Felt secure and the best storage place to rent from! Sad to go! Irma is the best. Very accommodating and easy to work with.
Convenient, clean, professional, and customer service is great.
Trisha (sp?) called me immediately after chatting through the website -despite it being the absolute last minutes of her shift- and stayed on the phone with me for another 45 minutes as we finalized my agreement. All so I would be able to move in tonight despite their office being closed for the day. Thats what I call impeccable customer service and CARE. Well done Trisha. Truly refreshing to have this type of experience in this day and age when they’ve become exceedingly rare. I guess on the plus side is that it will always stick in my memory as a stand out performance.:)
Awesome customer service while upgrading. Simple, fast, and straight forward.
I would highly recommend the Bay Area Self Storage (BASS) in San Mateo, especially because of its outstanding front office staff, Irma and Zyra. They are always helpful and patient, even during their busiest moments. The storage facility itself is consistently clean and well maintained, especially compared to several other storage establishments I’ve used throughout the Peninsula. I also truly appreciate that security is a top priority here. At a previous storage facility, there were multiple break-ins, and the facility offered very limited security and accountability, which makes this location’s commitment to safety especially reassuring.
If you are looking for a safe place to store your items, I highly recommend you come talk to Zyra or Irma.
They are both very respectful and will help you move in without any stress. Price is fair for what the location provides, easy access, safe, and less traffic. Moving from Public Storage to this is 100% my best decision ever made. You will not be disappointed. Tell them I sent you.
Great coustomer service very helpful and friendly .
Easy to set up, very secure location. The office manager Irma is so helpful and very professional.
All employees I dealt with wete great. They communicate with one another to get the job done and are very helpful.
Irma and the other woman were great to work with. Very helpful and kind.
Fantastic location for storage – safe, clean, and easily accessible. Irma is always friendly and incredibly helpful. I highly recommend Bay Area Self Storage!
I went in to the office recently to inquire about renting a unit and Uriel was friendly and knowledgeable. He showed me different sized units and answered all of my questions. Thanks so much for your help!
Friendly staff. Safe area. I feel like my stuff is secure. Kept clean.
The best! The office worker is great!
Best Storage in the Bay... Everything very clean, excellent customer service, price, very organized. I have been using storage for years and this was the best. Thank you.😊
The manager was amazing she made me not want to leave.
The best storage facility I ever visited. 2nd time I use. Very friendly professional clean safe and it works. Good price as well.
Incredibly secure and clean. Staff is always available and professional. Nestor , the office manager, it was friendly and kindly knowledgeable and goes above and beyond. Highly recommend. The best option that you have !
