Irma has been a great help for the last 5 years very professional job well done
Very easy process to get a unit via e-sign docs and then just swap out their coded lock for your own. People on phone very helpful and made it easy. Nice clean unit and facility
Very clean storage facility. The property manager Irma was very professional and had great customer service. I highly recommend San Mateo location if you’re looking at renting a secured storage unit.
Wonderful customer service. Clean, safe, well-lit units
Great secure storage facility with very helpful staff, spotless units, and competitive rates. The manager Irma is amazing. She walked me through all the storage options available and recommended a perfect corner unit based on my storage and access needs. Highly recommended, especially if you are looking for an outdoor storage unit with drive-up access for trucks that require wide and high clearances.
Super great area and staff. Amazing amazing
Felt secure and the best storage place to rent from! Sad to go! Irma is the best. Very accommodating and easy to work with.
Convenient, clean, professional, and customer service is great.
Trisha (sp?) called me immediately after chatting through the website -despite it being the absolute last minutes of her shift- and stayed on the phone with me for another 45 minutes as we finalized my agreement. All so I would be able to move in tonight despite their office being closed for the day. Thats what I call impeccable customer service and CARE. Well done Trisha. Truly refreshing to have this type of experience in this day and age when they’ve become exceedingly rare. I guess on the plus side is that it will always stick in my memory as a stand out performance.:)
Awesome customer service while upgrading. Simple, fast, and straight forward.
I would highly recommend the Bay Area Self Storage (BASS) in San Mateo, especially because of its outstanding front office staff, Irma and Zyra. They are always helpful and patient, even during their busiest moments. The storage facility itself is consistently clean and well maintained, especially compared to several other storage establishments I’ve used throughout the Peninsula. I also truly appreciate that security is a top priority here. At a previous storage facility, there were multiple break-ins, and the facility offered very limited security and accountability, which makes this location’s commitment to safety especially reassuring.
If you are looking for a safe place to store your items, I highly recommend you come talk to Zyra or Irma.
They are both very respectful and will help you move in without any stress. Price is fair for what the location provides, easy access, safe, and less traffic. Moving from Public Storage to this is 100% my best decision ever made. You will not be disappointed. Tell them I sent you.
Great coustomer service very helpful and friendly .
Easy to set up, very secure location. The office manager Irma is so helpful and very professional.
All employees I dealt with wete great. They communicate with one another to get the job done and are very helpful.
Irma and the other woman were great to work with. Very helpful and kind.
Fantastic location for storage – safe, clean, and easily accessible. Irma is always friendly and incredibly helpful. I highly recommend Bay Area Self Storage!
I went in to the office recently to inquire about renting a unit and Uriel was friendly and knowledgeable. He showed me different sized units and answered all of my questions. Thanks so much for your help!
Friendly staff. Safe area. I feel like my stuff is secure. Kept clean.
