William, the store manager and sales associate Jordan did a fantastic job of helping me feel welcome in the store. Let me try out all of the chairs that I was interested in for an extended period ...helped me to understand the different pros and cons of each based on what I was looking for.

highly recommend relax the back and the store in Bellevue . Not my first purchase here and I'll definitely be back

I called for a replacement caster on my Lifeform office chair. I was told the caster would be replaced on warranty. I called 9/6 and was told the Caster was received at your store and waiting for me to pick it up. I had not expected delivery at the store and no one had advised me it was there. I told your representative that I couldn't come in. He agreed to ship it to my home, but told me I'd have to pay for delivery via USPS. My credit card was charged on Sep 7th. On Sep 16 I got a notice from USPS that a ticket had been printed, but package not yet received. Why wouldn't shipment be arranged to my home? Why in the world would it take 9 days to print the shipping ticket?

Fantastic service and white glove delivery. I was pleasantly surprised about how well William and team assessed my requirements, let me try several different options and helped me chose the optimal chair for my needs. The follow up white glove delivery was also fast, efficient and without any hassle.

If you are doing a desk job for long hours then recommend visiting Relax the Back and checking out their ergonomic collection

My experience with Relax The Back

Store was stellar. DAVID worked with me through the whole process from selecting a chair that fit the description I gave him to his professional kindness. By the time he was finished answering all my questions and fitting my favorite chair to my body. I was sold. Not the kind of sold where a person is just worn out. I chose the chair I felt would be great for me because it would suit my body throughout the long time periods I will need to sit and do my work.

I fell in love eith that chair. I purchased it right there and that day. David delivered it the next day. I am very happy.

I have 2 other chairs from Relax The Back in my home that are older than 10 years and are still beautiful and multi functional.

Kudos to Relax the Back and for my sales experience.

Francie Greth Peto

William is exceptional. He listened, was patient, and linked me to the perfect office chair. He pulled out all the stops to make sure I went home with something instead of waiting 4-6 weeks for delivery. I have a painful pinched nerve in my neck. I’m truly grateful to get comfort and relief now.

Recently purchased the human touch super novo 2.0 from William at the Relax the Back in Bellevue. Can't say enough great things about the entire process. William was great not to pressure me for the sale answered every question and knew everything about that particular model I wanted. The chair showed up at my house in Florida about two weeks later as promised. The delivery folks were great too. They unpackaged the chair and set it up in the room I requested in less than 30 minutes. This chair is fantastic. I've had back issues for a few year now and I'm thinking this chair is going to be the best thing I bought to get some lower back relief in a long time. Thanks again to everyone at relax the back

I highly recommend Relax the Back! My wife has severe spinal issues. William was able to help me find the perfect bed and office chair for her. She's never slept so well! They even did a white glove delivery and got us set up in under an hour. Thank you!

I highly recommend Relax the Back! My wife has severe spinal issues. William was able to help me find the perfect bed and office chair for her. She’s never slept so well! They even did a white glove delivery and got us set up in under an hour. Thank you!

I stopped in to purchase a theracane this afternoon. The two gentlemen Chris and I'm assuming William, I

don't think we exchanged names but I see other wonderful reviews mentioning William the manager so I'm thinking that's you! Anyway, I want to give you a big shout-out for your customer service. You were warm, personable and beyond helpful.

Visited here in search of a desk chair for my home office. I was dealing with neck and back pain from my old chair. I decided I needed to try a chair on before buying it rather than taking my chances on Amazon. I’m so glad I did. Gabriella took great care of me and found me a chair that was perfect. It was more than I wanted to pay, but I wanted to pay about $60, which would’ve resulted in more back in neck and back pain. If you’re a small business owner or you work from home, spending money for a good quality desk chair is worth the investment. Plus, I figured I could write it off on my taxes for my business. Highly recommend.

I came in to purchase 2 pillow wedges. The representative did not know where they were initially. She only found 1 and said more had been ordered but could not tell me when they would be in. She did not offer to contact me when they came in either.

I ordered a $4,577.45 chair on May 20 from Relax The Back in Bellevue and was promised delivery by June 17. The chair was meant to surprise my husband when he returned from six weeks in Europe to his newly renovated office.

June 17 came and went. No chair.

Since then, I have repeatedly had to chase the store for updates, received conflicting information and missed delivery dates, and even had messages go unanswered. I was assured the order would be escalated and prioritized, yet weeks later, I was given a FedEx tracking number showing FedEx hadn't even received the chair. I was then being told July 9th—IF it clears customs.

As an apology, the manager sent us a Well Body Lite. It arrived and doesn't work.

Delays happen. What is unacceptable is the lack of communication, accountability, and accurate information surrounding a nearly $4,600 purchase. Premium prices should come with premium service, and this experience has been anything but.

I have requested a full refund and will take my business elsewhere.

What should have been an exciting surprise became weeks of unnecessary frustration.

Based on my experience, I cannot recommend Relax The Back in Bellevue.

I ordered a $4,577.45 chair on May 20 from Relax The Back in Bellevue and was promised delivery by June 17th. The chair was meant to surprise my husband when he returned from six weeks in Europe to his newly renovated office. June 17 came and went. No chair. Since then, I have repeatedly had to chase the store for updates, received conflicting information and missed delivery dates, and even had messages go unanswered. I was assured the order would be escalated and prioritized, yet weeks later, I was given a FedEx tracking number showing "FedEx hadn't even received the chair". Finally being told "July 9th-IF it clears customs". As an apology, the manager sent us a Well Body Lite. It arrived and doesn't work. Delays happen. What is unacceptable is the lack of communication, accountability, and accurate information surrounding a nearly $4,600 purchase. Premium prices should come with premium service, and this experience has been anything but. I canceled my order and will take my business elsewhere. What should have been an exciting surprise became weeks of unnecessary frustration. Based on my experience, I cannot recommend Relax The Back in Bellevue.

I came in on a Wednesday after researching the chair online. By Friday night the chair was delivered to my home. Seamless process and the manager William was excellent to work with and he delivered the chair himself. It is incredibly comfortable. I will be having surgery later this year, which is why I bought a lift chair. Great experience overall.

Literally the worst retail experience in my 51 years. I was lied to from start to finish about my expected delivery date for a $4500 office chair. My favorite was when William, the store manager, told me on Friday 6/23 that my chair was due in on Monday 6/26 (already 10 days late). Didnt hear anything on Monday so I called on Tuesday and they informed me my chair hadn't even shipped yet.....FROM CANADA! "if it clears customs you can expect it sometime between 7/3-7/9"!

Are you kidding me? Knowing I was already upset about missing the 6/16 date you'd think William would be on top of this. Nope. I had to call the store myself to see that they had missed, yet again.

My advice....avoid at all cost unless you want a real headache on your hands.

Really expected more integrity from such a store. Tried to contact Corporate Relax the Back for a "teachable moment" for this franchise and they couldn't care less. It's really a shame. Was really looking forward to surprising my 6'8" husband with this special chair for his height. Turned to Steelcase instead. Disappointed doesn't even cut it.

I just wanted to say how impressed I was with William, the manager. He was polite, professional and patient in showing me all the features on several office chairs. Thank you William for all your help.