I stopped in to purchase a theracane this afternoon. The two gentlemen Chris and I'm assuming William, I

don't think we exchanged names but I see other wonderful reviews mentioning William the manager so I'm thinking that's you! Anyway, I want to give you a big shout-out for your customer service. You were warm, personable and beyond helpful.

Visited here in search of a desk chair for my home office. I was dealing with neck and back pain from my old chair. I decided I needed to try a chair on before buying it rather than taking my chances on Amazon. I’m so glad I did. Gabriella took great care of me and found me a chair that was perfect. It was more than I wanted to pay, but I wanted to pay about $60, which would’ve resulted in more back in neck and back pain. If you’re a small business owner or you work from home, spending money for a good quality desk chair is worth the investment. Plus, I figured I could write it off on my taxes for my business. Highly recommend.

I came in to purchase 2 pillow wedges. The representative did not know where they were initially. She only found 1 and said more had been ordered but could not tell me when they would be in. She did not offer to contact me when they came in either.

I ordered a $4,577.45 chair on May 20 from Relax The Back in Bellevue and was promised delivery by June 17. The chair was meant to surprise my husband when he returned from six weeks in Europe to his newly renovated office.

June 17 came and went. No chair.

Since then, I have repeatedly had to chase the store for updates, received conflicting information and missed delivery dates, and even had messages go unanswered. I was assured the order would be escalated and prioritized, yet weeks later, I was given a FedEx tracking number showing FedEx hadn't even received the chair. I was then being told July 9th—IF it clears customs.

As an apology, the manager sent us a Well Body Lite. It arrived and doesn't work.

Delays happen. What is unacceptable is the lack of communication, accountability, and accurate information surrounding a nearly $4,600 purchase. Premium prices should come with premium service, and this experience has been anything but.

I have requested a full refund and will take my business elsewhere.

What should have been an exciting surprise became weeks of unnecessary frustration.

Based on my experience, I cannot recommend Relax The Back in Bellevue.

I ordered a $4,577.45 chair on May 20 from Relax The Back in Bellevue and was promised delivery by June 17th. The chair was meant to surprise my husband when he returned from six weeks in Europe to his newly renovated office. June 17 came and went. No chair. Since then, I have repeatedly had to chase the store for updates, received conflicting information and missed delivery dates, and even had messages go unanswered. I was assured the order would be escalated and prioritized, yet weeks later, I was given a FedEx tracking number showing "FedEx hadn't even received the chair". Finally being told "July 9th-IF it clears customs". As an apology, the manager sent us a Well Body Lite. It arrived and doesn't work. Delays happen. What is unacceptable is the lack of communication, accountability, and accurate information surrounding a nearly $4,600 purchase. Premium prices should come with premium service, and this experience has been anything but. I canceled my order and will take my business elsewhere. What should have been an exciting surprise became weeks of unnecessary frustration. Based on my experience, I cannot recommend Relax The Back in Bellevue.

I came in on a Wednesday after researching the chair online. By Friday night the chair was delivered to my home. Seamless process and the manager William was excellent to work with and he delivered the chair himself. It is incredibly comfortable. I will be having surgery later this year, which is why I bought a lift chair. Great experience overall.

I just wanted to say how impressed I was with William, the manager. He was polite, professional and patient in showing me all the features on several office chairs. Thank you William for all your help.

I went into to look at a massage chair for my Mom. Upon arrival I was greeted very warmly and kindly from William. He showed us a potential massage chair we were interested in. Throughout the process no pressure, answered our questions and was very patient. Definitely recommend coming here if you want a quality massage chair!

I went into to look at a massage chair for my Mom. Upon arrival I was greeted very warmly and kindly from William. He showed us a potential massage chair we were interested in. Throughout the process no pressure, answered our questions and was very patient. Definitely recommend coming here if you want a quality massage chair!

BEYOND disappointed in service and staff. Ordered a custom chair for my husband in May and the salesman said I'd have it by 6/16....I proactively called yesterday to check the status and they informed me it's now not coming til 6/26. I asked to cancel and she said "I have to talk to my manager and call you back, never did! I called back AGAIN and left a message, and guess what?!?! THEY NEVER CALLED ME BACK! You'd think if someone is spending $4500 on a single chair there would be some customer "service" to go along with it. Save your time and money and go where your business is appreciated.

I recently bought a Technogel bed and an adjustable bed frame from the Relax The Back store in Bellevue. I love the bed, and it continues to give me great sleep. The most important reason for my review is to give a shout out to William, the owner who went way beyond what is normally expected of a company that deals in sales and delivery. William is a rare person in the business world with such integrity and caring. He did everything possible to help me achieve a move with as little disruption as possible, and bent over backwards to pick up my old bed and delivered it to my daughter when she moved. I cannot give him enough praise. He is knowledgeable, trustworthy and runs a business that is worth patronizing.

Every part of my interaction with Relax the Back has been great. William was so helpful when I was looking in the store and helped deliver the chair as well. It was a wonderful experience and on top of it I ended up with a chair that I love. Thank you all with Relax the Back and a special thanks to William.

William from the Bellevue location has gone above and beyond to help me find the right chair for complex ergonomic issues and chronic pain. I took many months to come to a decision I felt confident in, and William was always responsive, knowledgeable, and sincerely kind at every point in the decision-making process. He has my total trust and made this process as smooth as possible.

My physical therapist recommended getting a new desk chair. I went to Relax the Back and within less than an hour, drove home with a new chair. The store manager, William McClinton, was so helpful. His no pressure style was great. He allowed me to try out several chairs, while he pointed out the differences. I went home with confidence that I had made the right choice.

I bought a Technogel bed and Adjustable frame a month ago. William, the owner, couldn't have been more accommodating and helpful in adapting to my situation in moving and having the delivery right when I needed it. He is a wonderful person and has extended great service towards me. I so appreciate his willingness to be flexible. I love my bed, and can't give William as much praise as he deserves.

I have been in severe pain with a neck injury and I was hoping to finally get some help by checking out chairs at relax the back. It’s extremely difficult for me to ride in vehicles but we decided it was worth a trip for long term benefit. We drove from Seattle 25 minutes each way. We arrived at 3:15. There was a sign-up saying that the store was closed until 3:45. It took a lot for me to come out here, and it seems weird for a store marketed at helping individuals with pain to be closed randomly midday for :45+. Very frustrating on top of a long frustrating recovery.