Knowledgeable and helpful staff. Very happy with my experience!
Very pleasant and knowledgeable
Super helpful and patient sleep experts.
Maria was extremely helpful. The staff even helped placing the chair in our car when picking up. 5 Stars
Very pleasant experience!
I loved that I was able to do a test run on a pillow. The first pillow I selected ran up against my jaw. I thought it would help with my TMJ. It was awful. I swapped it out for a high side sleeper! Definitely worth the price! Good quality, perfect fit! Thank you for my sleep comfort the over the last month!
Great service and very knowledgeable about their products. No high pressure selling.
My experience working with Patrick Graham and Natalie V. has been exceptional. The entire team at the Colorado Springs location has shown a genuine, personal commitment to customer satisfaction. I highly recommend this store to anyone looking for beds or office furniture.
These five stars are well deserved. From the moment I stepped through the door, the team at Relax the Back, dare I say it, had my back. I never imagined I’d need a store like this, but all the things I took for granted when I was younger needed my attention. The team informed me so I could make the right decision for me, not what they thought was right for me. I purchased an exceptional office chair, but that wasn’t the end of my experience. The team followed my order, kept me informed, and helped get answers when my order was delayed. Often times they contacted me before I contacted them. They also emailed instructions on the day my chair was set for delivery. I could go on and on. Every single step of the way, the team had my back. I couldn’t be happier with my purchase…and I couldn’t be happier or more impressed with the quality experience I had at Relax the Back. If you have even the slightest inkling that your back, hips, shoulders, etc are experiencing discomfort, do not hesitate. This store and their products are worth every penny.
Great staff who were very helpful. I found an office chair that fit what I needed at a reasonable price.
Everyone was great! My chair is perfect! I really like it.
Creyton was great regarding my squeaky chair arm. Natalie and Marcie were very nice and competent when I picked up the arms. All in all, a good experience.
The sales people are clearly there to help you in any way they can. They have great suggestions and are always thinking outside the box to solve particular comfort issues you may have. I rate this store top of the line with product choices and customer service.
Easy peasy!
Creyton was so helpful in answering my questions and reached out to the manufacturer for me for the item I was looking for. He got the price, ordered it and I had the item very quickly. He had a great attitude! It was so nice to talk with an "actual person" that was both cheerful and helpful! I have a lot of Relax the Back products that have lasted the test of time. I am sad there are no more stores in the state I live in but I was glad I called the store I did (in the state my Son lives in) :) Thank you Creyton! Kimberly
I decided it was time to get an adjustable bed for my painful back due to arthritis. I don't live near a store so everything was arranged over the phone. The folks at the store were extremely pleasant and helpful, not pushy at all. All the details were attended to shortly and the order was placed. I felt very comfortable with the entire transaction.
My husband, son, and I were looking for pillows to address our health and sleep issues. The entire staff were very knowledgeable, supportive and helpful. We all experience deep and restorative sleep now. Amazing experience from start to finish!
Excellent service as usual !!!
Business response • 2 months ago
Glad we're consistent! Thank you for posting the review. Patrick Graham - Owner/Operator
Great product slick salesman that tells you support is great but doesn't know anything. No bill of sale , hard as he'll to get a delivery date. Looking to cancel my order and deal with any other place!
Business response • 2 months ago
Sorry for the missteps in the store not getting you your receipt after your phone purchase. We've cancelled your order. If you want to discuss further, please don't call my store again. You can call me at 719-445-0448. Patrick Graham - Owner/Operator
Really enjoyed mattress shopping at Relax the Back. Creyton, the store manager, spent a lot of time with us finding just the right fit.
The store had tremendous deals that we were able to use for pillows and sheets, too. Great service!
Very professional and polite.
There was a slight problem with the support for our new Casper Snow mattress. Th delivery men and their boss worked out a great solution. After only 1 night sleeping on it -- we are both very happy. Thanks, Pete
Business response • 2 months ago
Glad we could work it out...thank you for your business and for posting this review. Patrick Graham - Owner/Operator
The pillow purchase is working great. Less neck pain. Thanks for all the help. Having the trial period(s) is awesome
Great concept. Wish more places would incorporate that program
Again, thank you
Business response • 2 months ago
We appreciate your support of our business and for posting this review, Janet. Patrick Graham - Owner/Operator
Marcie was awesome! She helped me fit a new pillow! She was very patient and I could tell she was serious about helping me find ther right one. She answered all my questions and had a lot of input. Since sleeping on my new pillow, I no longer wake up with neck and shoulder pain. I have already recommended Relax the Back to family and friends.
Business response • 2 months ago
Marcie does a GREAT job for all of our customers in our Colorado Springs store. Thanks for your business and for posting this review. So happy that our pillow loaner program worked out for you. Patrick Graham - Owner/Operator