Bob’s installed our solar panels (as well as all of our HVAC). They did a great job with install and explaining the product and system.
When we called with an issue, they were very responsive. Lorin (not sure what his title is) even replied to a text at 9pm to try to help. When remote assistance didn’t work, they promptly scheduled a tech to come out. Cameron and Lorin and the rest of the staff has been very professional, personable, and helpful.
Highly recommend Bob’s!
Great service every time!
Business response • 7 days ago
Hi, Justin. That's great to hear. As a locally-owned business, we rely on giving our customers the best possible experience. Please let us know if there's anything else we can do to help.
My landlord contacted them early this morning as my bathroom had flooded due to ma leaking and broken valve on my toilet. Tai came and looked at it and put me at ease and replaced the valve and checked everything else over. Best plumbing service ever; very fast and efficient! Super kind technician!
Bob's is always very efficient and professional. Great recommendations, knowledgeable and friendly staff, and they don't try to upsell or oversell.
Business response • 6 days ago
Thank you, Philip. As one of the last family-owned HVAC companies, we believe strongly in treating people the way we'd want to be treated. Happy we gave you a good and fair experience. Please let us know if there's any other way we can help.
Showed up on time and did an outstanding job! Easy to schedule and work with.
Business response • 7 days ago
Thank you, Mike. When you're one of the only family-owned businesses left in the market, customer experience is everything. We're glad you had a great one.
Service technician explained clearly in detail what was accomplished during the service visit. Very friendly and great customer service.
Business response • 6 days ago
Hi, Dustin. This is great to hear. While it's important that we can be helpful, we want homeowners to understand their system on a high level and want to be sure they're supported beyond just one appointment.
Appreciated his time and information on hot water tank repair vs replacement.
Excellent service! Very professional , on time and knowledgeable. I appreciate working with this company . They always provide excellence !!
Business response • 6 days ago
Hi, Julie. Thank you for taking the time to share the review. As one of the only locally-owned HVAC teams, it's critical to us that we provide the experience you're describing. Appreciate hearing the good news.
I had Bobs come out for a tuneup on my furnace and tankless water heater as they were the original installers on my house and several neighbors recommended them.
The company was great from initial callback to my technician Trevor. Trevor explained everything he was doing, tips for getting the most out of my installed units moving forward, and suggestions if I elected to go forward with AC installation. Overall a great experience and fair pricing. Highly recommend.
Business response • 13 days ago
Hi, Sean. We've installed so many units, we're thinking of a "there's a good chance we installed it" campaign. Thank you for taking time to write this review. And glad to hear Trevor came though (as he always does). Please let us know when or how else we can help.
Technician was on time and did a great job
I would like to recognize service technician Vinny Lane for his outstanding work on my AC unit. Vinny is always knowledgeable, courteous and professional. His repair left my AC unit in better condition than the original installation!
Technician was very helpful and explained things very thoroughly. He gave us information for troubleshooting in the future and clear estimates for possible work down the road.
Your service was great as usual. We are satisfied customers for 29 years.
Business response • 1 year ago
Hi Mark! Thanks for taking the time to share your positive experience. We truly appreciate it!
Professional and creative with quality work.
Business response • 13 days ago
Thank you for taking the time to leave us a positive review, Christopher. Excited to hear you describe us as "creative." Sometimes with these systems, you have to have the experience required to find new or creative solutions. We're happy you're happy. Let us know whenever you need help.
The furnace maintenance was on time and all checked out fine. Technician was helpful and informative.
Thanks Bob’s Heating and Air Conditioning
Business response • 10 months ago
Hi John. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for choosing Bob's Heating!
I'm on the pre-paid maintenance program. Chuck arrived on time and checked my heater, furnance, and AC unit. He changed my furnace filter to a paper one, so that I could more easily keep it fresh. He was knowledgeable, efficient, as well as pleasant, and he answered my questions. I am extremely happy with your services!
Business response • 13 days ago
Hi, Barbara. Thank you for participating in our Guardian Maintenance Program. We hope you're finding it valuable, and glad to hear Chuck came through again with another happy homeowner. Please let us know how else we can help.
Excellent service. They were punctual and professional.
Business response • 13 days ago
Hi, Jerry. We're happy you had an excellent experience. As a family-owned company, we do our best to make sure each and every interaction meets your needs and builds trust. Please let us know how else we can help.
Bob’s still knows 1st class customer service! They have the very best techs who are all professionals AND kind! We had an a/c unit installed about 5 years ago and have been pleased with its reliability and Bob’s maintenance. Bob’s is # 1 in our book!
Business response • 27 days ago
Hi, Carol. That you've had the experience we're working toward means everything to us. As a local family-owned company, it's critical to our business that we earn your trust by giving you the best possible experience and making it right those (hopefully) rare times we didn't. We'll always do our best to do right by our customers.
Very detailed, explanatory, helpful and informative about what was found and needed.
Business response • 29 days ago
Hi Nicholas. Thank you so much for leaving such wonderful feedback. We're happy to be a part of your home comfort story!
They are pretty prompt and knowledgeable.
Business response • 29 days ago
Hi Tony. Thanks for taking time to write us a kind review! We appreciate you sharing your experience, and we hope to do business with you again.
Collin came and serviced our furnace.
Very nice guy, thorough and knowledgeable. Very happy with service.
Business response • 29 days ago
Hi Darsi. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for choosing Bob's Heating!
