Excellent job! Did Guardian HVAC maintenance, added the Water Heater and replaced a near failing heater igniter.
Business response • 3 days ago
Hi George. Thank you so much for leaving such wonderful feedback. We're happy to be a part of your home comfort story!
The technician was very professional and explained all aspects of the service for our Heat Pump.
Business response • 4 days ago
Hi Rajendra. Thanks for taking time to write us a kind review! We appreciate you sharing your experience, and we hope to do business with you again.
Business response • 6 days ago
We're so grateful for your generous rating and for choosing to work with us. Thank you Di!
We recently had Bob’s Heating & Air Conditioning install a ductless mini-split system in our townhome, and overall we had a very positive experience.
Randy handled the initial walkthrough and proposal. He took the time to explain the site constraints, equipment options, indoor head locations, condenser location, HOA considerations, and potential Puget Sound Energy rebates. I had a lot of questions throughout the process, and Randy was patient and helpful as we worked through the details.
Our installers were Brian and Jacob, and I really want to highlight how great they were to work with. They were courteous, transparent, and easy to communicate with throughout the installation. They walked us through the plan, discussed placement and routing options, and were open to adjustments where it made sense. We had a few unexpected coordination items during the install, including some HOA-related confusion, but Brian and Jacob handled everything professionally and kept the project moving.
What I appreciated most was that they were straightforward and honest about what they were doing and why. They worked with us to make sure the final install was clean, functional, and aligned with what we were hoping for. They also cleaned up well and completed the work within the scheduled two-day window.
As someone who works in architecture and has experience around construction, I really appreciated Brian and Jacob’s communication, professionalism, and attention to making sure things were done right. We’re very happy with the final result and would definitely recommend Bob’s Heating & Air Conditioning.
Business response • 8 days ago
Hi Robert. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for choosing Bob's Heating!
Love Bob’s Heating and Cooling. We’ve been clients for 20 years. They are responsive, the staff are friendly, and we’re always satisfied with their work. We highly recommend their services.
Business response • 10 days ago
Hi Heather! Thanks for taking the time to share your positive experience. We truly appreciate it!
Technician was very detailed and explain where is the issue along with air conditioning process.
Business response • 10 days ago
Hi Fred. We are thrilled to learn that you had a positive experience with us! We look forward to working with you again.
The service technician, ‘Mike Gerlits’, came to fix our tankless water heater within the maintenance fee after we were having intermittent hot water issues. He was incredibly knowledgeable, kind, helpful, and friendly. We truly could not have asked for better service.
We had received quotes from other companies, and some wanted to charge around $800 just to diagnose the issue. Others immediately suggested replacing the entire unit for thousands of dollars (around $7k) without even taking a look.
Bob’s was honest, professional, and actually took the time to help us. We’re extremely grateful for the experience and will definitely use them for any future services going forward. I’ve already shared this experience with our whole neighborhood!
Thank you!
Business response • 11 days ago
Hi Miku. Thank you so much for leaving such wonderful feedback. We're happy to be a part of your home comfort story!
Business response • 14 days ago
Thank you so much for rating your experience with us so highly, Nathaniel!
Great customer service. Easy to schedule appt. Very friendly tech. Communicated well regarding visit.
Business response • 15 days ago
Hi Shannon. Thanks for taking time to write us a kind review! We appreciate you sharing your experience, and we hope to do business with you again.
Business response • 16 days ago
Hi Wayne. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I have used Bob's for 38 years. I once use another company and never again. If it ain't broken don't fix it.
Business response • 17 days ago
Hi Christina. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for choosing Bob's Heating!
Easy to make appointment, the repair guy showed up before time. He diagnosed the problem with the outer fan unit, ordered the part and scheduled for next weeks appointment. Overall an easy experience.
Business response • 18 days ago
Hi Ashutosh! Thanks for taking the time to share your positive experience. We truly appreciate it!
Great experience with this company. I was told that they are not owned by private equity which already have my trust. Their quote was reasonable considering their credibility. Everyone I've interacted with was friendly and personable. Good warranty and they take great care of you.
Business response • 19 days ago
Hi Jeff. We are thrilled to learn that you had a positive experience with us! We look forward to working with you again.
Business response • 19 days ago
Hi Nadiia. Your review is greatly appreciated. Thank you so much for the wonderful rating!
Yearly furnace inspection.
Tech called 30 min ahead of arrival. Performed inspections and documented results. Friendly and communicative.
Furnace performance metrics are only tracked on paper, which means its up to the customer to review previous metrics to notice any deviations which might indicate a component is failing. Would be great of this was digitized.
Business response • 20 days ago
Hi Chris. Thank you so much for leaving such wonderful feedback. We're happy to be a part of your home comfort story!
Super fast response time, fixed 48hrs after discovery
Business response • 20 days ago
Hi Frank. Thanks for taking time to write us a kind review! We appreciate you sharing your experience, and we hope to do business with you again.
Bob’s installed the Daikins in my home when it was built eight years ago, and I have had them service them since. I highly recommend Bob’s for its excellent work and customer service.
Business response • 23 days ago
Hi Lori. Thanks for taking time to write us a kind review! We appreciate you sharing your experience, and we hope to do business with you again.
Business response • 24 days ago
Hi Zillion. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
As always Bobs AC to save the day. A huge thank you to Cody who immediately drove over an hour to come fix my AC. He explained to me what was wrong and how old it was and I decided to replace the unit and took care everything for me. And a huge thank you to Nate and Mak who quickly and professionally removed the old unit and installed the new. I'm so pleased with Bob ac service and the staff incredible. Awesome team. You have a customer for like. Thank you
Business response • 24 days ago
Hi Teresa. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for choosing Bob's Heating!
Business response • 26 days ago
We're so grateful for your generous rating and for choosing to work with us. Thank you Ruben!
Business response • 26 days ago
Thank you so much for rating your experience with us so highly, J!
Business response • 26 days ago
Hi Alex. We appreciate the rating, and are glad we could provide you with a positive experience!
Don & Benson were friendly & helpful. Explained what they were going to do & worked as a team.
Business response • 28 days ago
Hi Janice! Thanks for taking the time to share your positive experience. We truly appreciate it!
We have used Bob's Heating for decades and always received excellent results thanks to their knowledgeable service representatives. Nate serviced our A/C system and not only did a great job, but provided useful information regarding our system.
Business response • 28 days ago
Hi Twink. We are thrilled to learn that you had a positive experience with us! We look forward to working with you again.
On time. Polite. Seemed like a thorough job was done, until we later switched over to a/c from the heat function. The same debris that I'd called to have dealt with came pouring out.
Business response • 28 days ago
Thank you for sharing your thoughts, Jerry. We'll use this feedback as a learning opportunity to help our team improve. If there's anything we can do to change your experience, please feel free to reach us at info@bobsheating.com when you can.
