Customer reviews

5.0

9 reviews
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Phillip Jamison
•  2 months ago

Joel was amazing to work with! He took the time to explain everything and made this process as easy as it could be. We are very thankful for all the work Joel has done for us in buying our first home.

Thanks Joel!

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Stephen Lisi
•  5 months ago

Joel was great! Very communicative through the whole process. Kept me updated through everything. You can tell he looks out in whatever way he can for his clients. Will be referring him to anyone who needs a lender from here on out!

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Andrea Rupp
•  11 months ago

Joel made the lending process easy and seamless, even as we were multiple time zones apart! He ALWAYS made the time to talk us through options and answer everything question we had. With his guidance and expertise, we closed on our "forever" house in a timely manner and without any issues!

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Hannnah Sanderson
•  1 year ago

Can’t say enough good things about Joel! He has helped several of my clients and always does an amazing job! Not afraid to take on a challenge and do whatever it takes to get the job done. Would definitely recommend going to him for any deal!

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jama harper
•  1 year ago

Joel is fantastic!!! He was with us through the whole process, explaining everything thoroughly. He was easily accessible and went the extra mile . We highly recommend him!

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Marielle Delaney
•  1 year ago

Joel completed our pre-approval within 2 business days. Afterwhich, he kept us informed throughout the entire approval process. He patiently answered my questions, and his overall demeanor was pleasant. I trusted his knowledge and guidance and, in the end, was not sorry! The best part was that we were able to close in 24 days!

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Samantha Hittle
•  2 years ago

My husband and I recently worked with Joel to assist in correcting a mistake in our home's deed made when we originally purchased the property. We could not have asked for someone with better expertise, communication, honesty and transparency! He answered all of our questions and even educated us on information we had not been aware of. My husband and I were eager to close in a timely manner and Joel did everything he could to make this happen. We very much look forward to working with him in the future!

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Foster Brown
•  2 years ago

We recently had the pleasure to work with Joel and the team at Motto Mortgage. He was very prompt and professional during the entire process.

During the process our loan had some minor issues that Joel was quickly able to address and pivot to find us a suitable solution for our needs.

Joel went above and beyond to make sure that we understood the process and was able to answer any questions or concerns that came up.

I would definitely work with Joel again.

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Ashlyn Burke
•  2 years ago

We had the pleasure of working with Joel Shackleford as our loan officer, and I can't express how amazing his services were throughout the entire process. Joel's communication skills were top-notch; he was always prompt in responding to our inquiries and ensured we were informed every step of the way.

One thing that truly stood out was his dedication to being thorough. Joel explained every aspect of the mortgage process, making sure we understood all the details. He patiently addressed all our questions, providing clarity and reassurance during what can be a complex and stressful process.

Joel's expertise and professionalism made the entire experience smooth and stress-free. I can confidently say that he goes above and beyond to provide exceptional service to his clients. He's a true expert in his field, and we couldn't be happier with the results.