Customer reviews

5.0

24 reviews
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Joanne Concepcion
•  1 year ago

We purchased our new home with Scott. He went above and beyond helping us throughout the process. The process was very smooth I highly recommend him.

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Mike Harkness
•  3 years ago

I recently worked with Scott as a first-time home buyer, and I cannot recommend his services highly enough. Throughout the process, Scott was incredibly responsive and helpful, walking me through the entire process and answering any questions I had along the way. Not only did he help me secure a loan on time, but he also took the time to explain everything in detail and was patient with me as I worked through my own understanding of the process as a first time home buyer.

Scott's professionalism and expertise made a potentially daunting process easy and stress-free, and I felt like he had my best interests at heart every step of the way. I would absolutely recommend Scott to anyone in need of a mortgage, and I plan to work with him again in the future for any of my home-buying needs.

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•  5 years ago

Scott was a life saver. When we were suddenly declined by our initial lender, for a new home just three weeks from completion, we were referred to Scott. His dedication to getting us into our home was extraordinary. He kept us informed and encouraged through the whole process, and didn’t sugar-coat the facts. Even though he was given a mess of paperwork from the first lender, and only three weeks until construction was complete, he was able to secure the loan on the day of settlement. Hurdles inevitably came, but forward momentum never ceased. We couldn’t be more thankful for his personal involvement in a very stressful time in our lives. We’ve already recommended his services, and won’t forget how crucial his involvement was in getting us into our home.

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Jennjalbert85
•  6 years ago

Love love love our lender. We are first time home owners so from start to finish Scott was there to answer any questions or concerns we had, and there were many. If he was unable to help he knew who to contact. Scott was very personal and friendly and will be recommended to everyone we know that may need his assistance. He truely made us feel confident in our purchase. Even after time has passed Scott is still just a call away. He is talked of very highly and recommended 100%. We are now home owners with confidence we made the right choice in lender and home . Thank you Scott for all your help and guidance you are amazing!

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ZACHARY H
•  7 years ago

My home buying experience began over a year ago with a challenging situation. I was at a job for less than two years and made the majority of my money off of bonus. This poses a significant challenge in obtaining a mortgage. I had at least two other loan officers give up without even trying before meeting Scott. Scott went to great lengths and tried many options to try to get me approved. We tried everything and ended up putting my dream on hold for a few months. He did not give up on me, instead he stayed in touch and coached me on how to better position myself for the purchase. Once I was ready, Scott again battled through a myriad of problems from school loans to title issues. He also got me a really low rate. Even my own credit union was over a point higher. He advocated for me and was a true friend in my struggle to acquire the American dream. Scott crushed problem after problem systematically until yesterday when I finally signed my papers. So many others would have simply given up but Scott truly cares about his clients and he works tirelessly until he succeeds. Do not trust just anyone with your mortgage needs. Trust Scott because if there is a way to put you in your home, Scott will find it.

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Michael Griffith
•  8 years ago

Scott was very knowledgeable and extremely efficient processing our mortgage. He was quick to answer all our questions and would get back to us in a timely manner. Our closing went smoothly and without any delay. Scott is a great asset to Motto Mortgage. It was a pleasure to have him on our side through this stressful life change.

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steven klinger
•  8 years ago

Awssome experience with Scott Defrees. He was there for any and all questions at all times and provided a much better rate than anywhere else was offering. I very highly recommend him to anyone looking for a mortgage. He was recommended to me by a co-worker who also got an unbelievable rate compared to other quotes and was very understanding while responding immediately to all questions. My real estate agent was even doubting that the quotes were real, but we closed and everything was as he said it would be.

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judeprincess7918
•  9 years ago

Scott and my husband and and I spoke several times to explain questions/concerns we had, but for the most part did everything online. Scott was always extremely responsive regardless of the hour or day of the week. I cannot honestly think of one thing he could have done better! He truly is a professional and I would not have had him do anything different.

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user7510079
•  9 years ago

Was great and went the extra mile to help. Answered calls at any time to help. Also set me up with very helpful realtor. Inquired with 5 other lenders and never heard from them. Scott was the only one to reply and in a timely manor.[next day] I had a lot of obstacles in the process and he helped me overcome them all. I am extremely happy with his service.

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jaime crist
•  9 years ago

Scott helped us navigate our complicated financial status in getting approved for a VA loan. He made himself available to us night and day to accommodate our work and family schedules. We knew that the complexities of our finances could have prevented us from getting the loan we needed for our first home together, but Scott knew how to paint a clear picture of our true financial state to the lender, which led to a successful closing on the home where we will raise our children. We highly recommend his services!

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zuser20150701185724908
•  9 years ago

Scott and Shannon were nothing short of amazing! I was a first-time home buyer with several complications and no knowledge of the home buying process, and I fully believe if I had gone with anyone else I wouldnt have gotten a mortgage. Scott was extremely knowledgeable and insightful, helpful and knew how to push to get me what I wanted. Thanks Scott, will be recommending you to everyone I know!

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forty5hippos
•  9 years ago

Due to multiple moves and the changing market we have gotten quite a number of mortgages over the years. For this refinance I contacted 3 reputable lenders; Scott's rates were the best. Scott was honest and open about the options and quality of the products he offers. He was helpful and available throughout the process as well as being both friendly and professional.

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aadams1029
•  10 years ago

Scott is an amazing person. He worked hard for my family to ensure we obtained a mortgage to buy our first house. He worked tirelessly to get our approval and remained in constant contact with me throughout the whole process. He truly had my family's best interests at heart. I would highly recommended him for all your mortgage and financing needs. Scott is an amazing and dedicated professional who always puts his customers first. If you are looking for a mortgage or to refinance, Scott is the man to contact. He will get the job done.

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dwoodbrey
•  11 years ago

We had a few hiccups at the end with the bank, but they were beyond Scott's control. He was thorough and responsive and got us exactly what we wanted.

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honey bear385
•  11 years ago

Scott DeFrees was a recommendation from another friend and I'm glad I went with him and Keystone. He was great to work with. As a first-time homebuyer, I felt lost in the home buying process but Scott was more than willing to answer any question I had, even if it was relivant to the loan. Additionally, he was extremely prompt! Since I was quite nervous about buying a home and getting such a large loan, the quick responses made me feel more confortable because it showed me that he cared enough to respond to me immediately. Finally, I was pleasantly surprised that he wanted to make sure everything was going well with the new home, even after the deal was done.

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vijiavali
•  12 years ago

I just closed a loan with keystone funding and I worked with Scott Defrees. Scott was great to work with and I was very much impressed with his thoroughness, attention to detail and responsiveness.

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yawsdinttelos
•  12 years ago

Keystone Funding helped us purchase our home. We dealt personally withSCOTT DE FREES. He did an exceptional job for us.Was very knowledgeable of all information regarding purchase activity. Also very precise in explaining any information to us regarding. He was very organized and helpful with all of our needs. He made himself available to us at any time for any inquiries we had..Scot did a VERY SUBERB JOB !!!

Highly recommended.!!

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Chiconcruz
•  12 years ago

I'm trying to purchase a property with a unique deed. Scott DeFrees took on the challenge to try and get me into a loan. Today is Super Bowel Sunday and I just received an email from him. This is an awesome reflection of this company! I will recommend this company and Scott DeFrees to anyone!

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brokentoy
•  12 years ago

Scott gave us multiple mortgage options and found the one that met our needs best. He explained the pros and cons of each type of mortgage. Scott was always available to answer questions we had throughout the process and followed through to the end. I highly recommend his services if you are looking to purchase or refinance a home.

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michellealinego
•  12 years ago

We recently purchased our brand new home in Randallstown, MD. We worked with Scott DeFrees and he's absolutely amazing! He answered every little inquiry that we had and we had alot of questions. Our home loan process took about 34 days from the date we signed the sales agreement till closing which includes thanksgiving holiday. It was such a fast turn around although it didn't feel like it was at that time. Scott was very communicative every step of the way - awesome customer service! We highly recommend Scott and his team!

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user35908456
•  12 years ago

Scott was great to deal with. Very responsive and quite helpful.He followed up on all the details and kept us informed all along the way.He's on the good people list!

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user0536873
•  13 years ago

Scott and Shannon made a great team. They contacted me immediately after I submitted an information request (unlike other lenders) and were always quick to respond to any questions or concerns I might have. They kept me apprised of the whole process at all times. They were careful not to over-promise and under-deliver. In fact, Scott's estimates were conservative and in the end he was able to secure me a lower rate than originally anticipated at an extremely low cost in comparison to other lenders. They were transparent throughout the whole process and it all went off without a hitch. I would highly recommend working with Keystone Funding and would use them again myself.

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user8380991
•  13 years ago

Scott DeFrees and Shannon Gregory at Keystone were simply wonderful to work with & answered all my questions. I did not have a lot of equity in my home so I was paying PMI. Not only did I get great service, Scott was able to structure my refinance request so I could avoid paying PMI by contacting two lenders with one taking a first for the 80% loan to value and a second lender for the remainder. This was a creative approach I didn't know was available and I was extremely happy with the final results. From start of application on Zillow to closing was less than 30 days......awesome. Thanks to Keystone for all their help, knowledge and having capable qualified people who KNOW their job. I would highly recommend them.

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user9805668
•  13 years ago

Scott and all his collegues at Keystone were absolutely fantastic! I really can't say enough about how helpful, responsive, and professional they were. They answered all my questions in a timely manner and they ensured that the purchase process went smoothly. In addition, they were able to get me an extremely competitive rate (I shopped around with 5 different lenders, and Keystone was the most competitive by far). I am recommending them to all my friends and family, and if I ever need another mortgage in the future, Keystone will be where I go. They have my highest recommendation.