Customer reviews

5.0

111 reviews
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•  2 months ago

I will always believe a mortgage broker is better than a bank.

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Josh S.
•  3 months ago

Just closed on a beautiful new home. Grafton and his team were with us every step of the way. We got a very competitive loan through them and they worked very hard to jump some hurdles to get us closed on time. Communication was excellent. All of our questions were answered almost in real time. Highly recommend Motto Mortgage.

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Nick W.
•  3 months ago

Chelsea was always available to answer questions we had throughout the loan process. She was very reassuring, thorough and knowledgeable of what to expect. She always went above and beyond even at the end, driving an hour one way, and giving us a very thoughtful closing gift. If your looking to buy your first home or your 10th, I strongly recommend giving Chelsea an opportunity, you won't be disappointed.

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Robert Douglas
•  5 months ago

As a first time home buyer and someone who was buying from out of state I could not have asked for a better team to help me. Matt and his team not only made me feel comfortable and confident in my purchase but they went above and beyond to answer everyone question I had and those I didn’t know to ask. Without question a team you can trust to take care of you from start to finish and beyond.

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Alexandrea Lowry
•  8 months ago

Amazing people! Our agent was Kendall & she went above and beyond to help us get into the home we fell in love with. The whole process was super fast it felt like I blinked & I became a homeowner!

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Jenna Dorsey
•  8 months ago

My husband and I recently bought our first home. Lisa made the process so easy! She was very quick to respond. She made everything less stressful for us! 10/10 recommend Lisa!!

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Scott Kendall
•  10 months ago

Had a great experience with Motto Mortgage. They handled everything professionally. The process moved along quickly. Chelsea was always available to answered all my questions. I would highly recommend working with them!

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Chris McCubbins
•  10 months ago

Just Terrific people and overall plesent experience. The entire team was truly a pleasure to work with, but Chelsea really went above and beyond everything I was expecting. She was always kind and understanding to the stresses of making such a life changing move, was always quick to respond to any questions I had during the process and generally showed that she cares about what she does and the people she helps along the way. I will forever be grateful to her and Grafton for making this a smooth transition. Shout out to Grafton, those cookies were outstanding man! Thanks again.

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Cherokee Alvey
•  1 year ago

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kennedy smith
•  1 year ago

This was our first time buying a home and Lisa was amazing!! She helped us with any questions we had, and was easy to talk with!! If we ever buy another home, we will definitely call lisa again!!

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Hailey Jenkins
•  1 year ago

Rebecca Smith with Motto Mortgage was a lifesaver in our house buying process. As a first time home buyer I had many questions and Rebecca was happy to help with every one. It can be a stressful process and she did a great job of supporting us along the way. Highly recommend Motto and Rebecca!

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Myra Stewart
•  1 year ago

Customer service was amazing!

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Angela Moreno
•  1 year ago

First time buying and using a VA home loan which meant a lot of unknowns. Beyond greatful that we crossed paths with Motto Mortgage. The process was quick and seamless. All my questions and concerns were addressed expeditiously without making me feel incompetent or like i was being pushed to quickly! The patience, flexability, and understanding that Tracy had with us, I would recommend them to anyone!

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Clista Clark
•  1 year ago

Absolutely wonderful! Tracy was our main lady, but the entire group was great. Very knowledgeable with the ins and outs of VA home loans. She (they) made it happen when others kept saying no. Will definitely be back if I ever need home buying assistance or if somebody is needing a referral.

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Ariana Chambers
•  1 year ago

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Tony Polidori
•  1 year ago

Great customer service truthful honest and prompt. To Motto you are not a figure or a number you are treated as close family.

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Olivia Gabriel
•  1 year ago

Incredible speed, professionalism and willingness to explain the mortgage process. Step by step I was well informed of where I was at in the loan process. I was able to close on my gorgeous home in less than a month with a great mortgage rate. I worked with Tracy and will recommend her to anyone looking. Thank you!

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Crystal Johnson
•  1 year ago

Becky was so great to work with! Quick to respond to us with our questions and made sure we were informed with everything that was going on. Gave us comfort that we were in the righthands!

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Landon Widing
•  1 year ago

My experience with mortgages haven’t always been the best, but Motto Mortgage Home group was AMAZING! Seriously, they made it so easy. We were in a time crunch – our construction loan was about to mature so we needed to refinance quickly – and Tracy Holtsclaw, Jolynn, and Grafton were absolute rockstars. They jumped right in, no questions asked, and got our refinance closed before the deadline! They kept us updated, answered all our questions super fast, and just made the whole process so smooth. I can't thank them enough! If you need to refinance, I couldn’t reccomend this team enough. They're the best, and when shopping around, the rates were unbeatable!

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blake foster
•  1 year ago

Becky handled our loan from start to finish. Was very professional to work with and got us an amazing rate! She worked with underwriters to get our closing date at the earliest date and we were cleared to close in 9 days. We got to move in and start making our forever home decorated just in time for the holidays!

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Cailee Thomas
•  1 year ago

My husband and I worked with Becky when buying our home and she was absolutely amazing!! I cannot say enough amazing things about her and all the things she did to help us through the stress of buying a home. If you’re wanting to buy a house definitely reach out and ask for Becky!!

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nick liebgott
•  1 year ago

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Megan Pauley
•  1 year ago

Becky Smith is honestly a saint for putting up with me so long! She checked the mortgage of multiple houses through multiple kinds of loans over the course of a year and was patient with me learning the process of buying my first home. We have waited so long for this moment and her sage advice has saved me so much (and will save me more!) money in the long run. Through the most stressful part of my life, I knew Becky was looking out for the best for me!

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Kayla Shain
•  1 year ago

My fiancé and I closed on a home today. We worked with Becky Smith throughout the process and couldn’t be more pleased. We would recommend her to everyone. She made the entire process go by smoothly and easy.

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Cory Grove
•  1 year ago