Customer reviews

5.0

14 reviews
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Carla Gouveia
•  12 days ago

John was more than helpful to me and my mom. It’s been years trying to get a loan against my rental property. I couldn’t find anyone who would help me. Everyone would tell me it was impossible due to me and my mom’s credit . But not John and his team they helped us every step of the way. I’m very thankful for them.

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Mbp Equities
•  a month ago

John Bastidas is the best mortgage broker I’ve ever worked with. He handled my DSCR cash-out refinance from start to finish with incredible professionalism and attention to detail.

When Ohio state rules forced the removal of the prepayment penalty, John immediately went back to the lender, negotiated 0.50% in extra credits, and kept the deal moving without any unnecessary delays. He was always responsive, explained every step clearly, and even saved me money on the appraisal fee.

Thanks to John, I closed smoothly and walked away with the cash I needed to move forward on my next BRRR deal. If you’re an investor looking for a DSCR loan (especially in Ohio), John is the guy you want on your side. Highly recommend — he truly went above and beyond.

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Shauna Fritsch
•  2 months ago

John is the best! Consistently went above and beyond to help with the process. Definitely recommend!!!

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carlos vargas
•  1 year ago

John Bastidas, my loan officer at Motto Mortgage, is an exceptional professional who goes above and beyond for his clients. His expertise, dedication, and outstanding service make him a top choice, The whole mortgage lending process was smooth and easy.

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Jenny Alejandro
•  1 year ago

John Bastidas and Karla Elias both were helpful through the whole process. From all my transactions this one was the smoothest one I had have. 100% recommended!

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Bernadeau Charles
•  2 years ago

John is the go to person for all your loan needs! He is professional and very responsive!

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Cam Stewart - SAB Property Management
•  2 years ago

Had a great experience with Motto Mortgage (specifically with John B) going through multiple complicated refinances. John was quick and persistent, detail oriented, problem solver, everything you want from your mortgage broker. Worked hard to get us the best rate possible. Will be doing all mortgages with John for the foreseeable future.

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•  2 years ago

Highly recommend the team here at Motto if you're looking for a loan on a property. John was patient with me, stayed on top of communication and was competitive with finding and offering me the best rates on the market. He went to bat for me and this is who you need to get a loan secured. I'm not an easy customer as I was talking to multiple lenders to see who would offer me the best rate on the market. John did not shy away from that. He thrived in that situation and the overall experience was exceptional. You just don't come across people like John who has all those things. Get a loan from these guys, you will be happy you did!

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•  2 years ago

I can't say enough about the outstanding service I received from John at Motto. They went above and beyond to help me secure my loan, even in the face of some unique and challenging situations.

From the very beginning, John demonstrated a deep understanding of the mortgage process and a commitment to finding the best solutions for niche short term rental needs. They were patient, responsive, and always took the time to answer my questions, making me feel comfortable and informed throughout the entire process.

What truly sets John apart is their problem-solving skills. When unexpected hurdles arose, they tackled them head-on and came up with creative solutions that allowed us to move forward. Their dedication and determination were evident every step of the way.

Thanks to their expertise and unwavering support, I was able to secure the loan I needed. I couldn't be happier with the outcome, and it's all thanks to John's experience and expertise.

I highly recommend John and Motto Mortgage to anyone in need of lending services. They are a true professional who goes the extra mile to get the job done. Thank you for your hard work and dedication!

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Chris Miller
•  3 years ago

John & his team were able to get my loan closed in just 8 business days!! The team saved the deal for me and it was crazy how fast and efficient they were! They always stayed 1 step ahead of the underwriters and tried to predict what possible documentation would come up and requested that before the Underwriters did so they could be viewing a complete loan application and not cause delays!

The rate actually ended up being better than initially expected as well, so if you need a FAST, KNOWLEDGEABLE mortgage company, look no further than John & team at Motto Mortgage! 🙌🏽

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Nick Mogg
•  3 years ago

John is knowledgeable, creative, and relentless while balancing his lenders and investors expectations. As a result challenging deals get across the finish line. Fair share of mortgage brokers in the past that have overpromised and undelivered. John delivers.

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Matteo Barrios Garrido
•  3 years ago

Henry and John were extremely helpful throughout the homebuying process. They were very knowledgeable and professional. Would definitely recommend their services.

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Carlos S
•  3 years ago

Chris and the Motto Mortgage team helped me with my cash out refinance. We encountered some issues along the way, but they were consistently there whenever I needed any questions answered. Chris was very easy to reach by phone, email, or text. He reassured me that we would get this done and advised me every step of the way. He is patient, personable and friendly. I am happy with the results and will definitely recommend them to my friends and family. And you should too! Thank you Motto Mortgage!

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Vincent Stulic
•  4 years ago

I have had the privilege of working with John on multiple real estate transactions. John is a true professional. He is extremely knowledgeable, experienced and very easy to communicate with. I would highly recommend him and his Team!