What our customers say

5.0

Showing 149 featured reviews,
Rating based on these only
5
4
3
2
1
ai-icon
Reviews Summary
Generated by BirdAI
  • Dr. Hikido and Dr. Annie Hsu are highly praised for professional, gentle, caring dental work with conservative approaches and excellent patient communication.
  • Staff members, especially office manager Susan, are consistently described as friendly, professional, accommodating, and focused on excellent customer service.
  • Many patients have remained loyal for decades, highlighting long-term trust, quality care, emergency responsiveness, and comfortable, welcoming office atmosphere.
user-pic
Elwood Smith
•  a day ago

user-pic
Rick Reis
•  2 days ago

Business response a day ago

We are grateful for the 5-star rating. Your support means a lot to our team.

user-pic
Debbie Smallwood
•  2 days ago

Dr. Annie Hsu has hit the floor running since taking over the practice of Dr. Hikido. She is knowledgeable, personable, pro-active, energetic (even with a 4 month old), and makes the patients feel safe. Her skills are on point. Thus far we have had a crown (pictures were the proof), fillings, deep scale cleaning, and regular dental cleaning. You will be very satisfied with her care and that of the support staff. We look forward to having her around for years to come!

Business response a day ago

Thank you for sharing your experience. We're glad the team has made you feel safe and well cared for. We look forward to serving you for years to come!

user-pic
Martin Hikido
•  2 days ago

I had a very nice appointment at the office of Dr. Annie Hsu recently. Dr. Hsu and her team made it a warm and kind experience for me.

Business response a day ago

Thank you for your review. We are glad the team provided a warm and kind experience. Your kind words mean a lot to us.

user-pic
Walt Short
•  2 days ago

I highly recommend Dr Hsu.

Business response 2 years ago

Thank you.

user-pic
Jena Eidschun
•  10 days ago

Business response 3 days ago

Hi Jena, thank you for your 5-star review! We truly appreciate your support and look forward to welcoming you again.

user-pic
Shyam Dua
•  11 days ago

Dr. Annie Hsu has taken over this practice. She is a very caring dentist who is very talented to help the patients with their dental needs. Her entire staff including the office manager, Uyen, is very customer service focussed.

I highly recommend this practice to all patients who need dental services.

————

Martin Hikido is an excellent dentist. He did an outstanding job of fixing my broken tooth. He is very conservative in his approach and strives hard to achieve perfect results. I will highly recommend him to anyone needing dental care.

His staff in the office is also very kind and caring and is very focused on providing excellent customer service.

Business response 4 years ago

Thank you. Your gracious and kind comments are appreciated.

user-pic
John Takahashi
•  14 days ago

Business response 3 days ago

Thank you for the 5-star rating! We’re grateful for your support and are always happy to serve you.

user-pic
Margot
•  16 days ago

Personable and professional! She is a great addition to the neighborhood

Business response 3 days ago

Thank you so much for your kind words, Margot! We’re delighted to hear that you found our team personable and professional. We hope to see you again.

user-pic
Ken Sell
•  22 days ago

Just like all the other reviews here, I recommend Dr. Hsu. I've seen her twice now, and both times went very well. Staff was great, and Dr. spent time with me to fix my night guard fit so it was just right.

Business response 3 days ago

Thank you for your kind words about our team, Ken! We’re so glad to hear you had a positive experience. We truly appreciate your recommendation and support.

user-pic
Brenda Au
•  22 days ago

Business response 3 days ago

Thank you for the 5-star rating! We truly appreciate you taking the time to support our team.

user-pic
Burt Miyatake
•  a month ago

Cleaning was very detailed, listen to my issues and offered possible issues. Thank you

Business response a day ago

Thank you for sharing your experience. We are glad the cleaning was detailed and your concerns were heard and addressed.

user-pic
Luke Jensen
•  a month ago

Update: I saw Dr. Hsu and her team for the first time today and came away extremely impressed with the kindness and care of everyone in the office. Will gladly keep driving over the hill from Santa Cruz to see Dr. Hsu for my dentistry needs.

Very happy that I’ve chosen Dr. Hikido and his staff to take care of my teeth! Everyone in the office is very professional and friendly. Highly recommend to anyone looking for a dentist.

Business response 4 years ago

Luke, thank you. We appreciate your gracious and kind comments.

user-pic
Joanna H Ye
•  a month ago

We’re so happy that Dr. Annie has opened her own clinic—and it’s even closer to our home! We’ve been her patients for many years, and now we finally don’t have to change locations anymore. Yay!

The clinic is clean and well organized, and everyone there is professional, friendly, and welcoming. They really make us feel comfortable and well cared for.

We just had our first dental cleaning appointment here, and Dr. Annie helped me once again. My sensitive teeth can finally handle cold water and fruit again! Based on my dental condition, she gave me helpful advice, explained what I should pay attention to, and even made a custom night guard for my teeth grinding.

We’re truly grateful for her continued care and support!

Update:

⭐️⭐️⭐️⭐️⭐️Amazing service!

Four months later, I had my follow-up visit with Dr. Annie, and I’m so happy to say that my teeth have almost completely recovered. My sensitive teeth have been very well protected, and I can really feel the improvement.

One of my teeth was filled more than ten years ago, and over time it became sensitive, possibly because the old filling and the surrounding gum had changed with age. Dr. Annie carefully examined it, explained everything clearly, and gave it the care it needed. I’m confident it will continue to improve under her treatment.

By the way, a small piece of one of my husband’s teeth broke off, and Dr. Annie repaired it promptly. She restored it beautifully, and it looks just like new.

Dr. Annie is incredibly patient, attentive, and genuinely dedicated to her work. She always takes the time to explain every detail and makes us feel comfortable and cared for. Every family would be fortunate to have a dentist like her.

Thank you so much, Dr. Annie!

Business response 6 months ago

Thank you so much for your thoughtful review and for trusting Dr. Annie with your dental care over the years! We’re honored to be your family dentist and look forward to seeing you at your next dental visit!

user-pic
Brian Matsumoto
•  4 months ago

Excellent professional service as always. Highly recommend Dr. Hikido and staff for all dental needs.

user-pic
La Juanda Denny
•  4 months ago

Dr. Annie was fast and efficient while also making sure I was comfortable while she worked on my teeth.

Business response 1 year ago

Thank you.

user-pic
Giovanni Brignolo
•  4 months ago

I had a problem with a old molar crown that detached and Annie Hsu first offered a very sort time appointment and during the visit she reattached my crown efficiently and professionally. She did a quality work.

Business response 2 years ago

Thank you.

user-pic
David Mayekawa (Ichiban Coach)
•  5 months ago

Excellent dentist, always on time and just the best staff. Highly recommended.

Business response 4 years ago

David, thank you. I appreciate your kind words.

user-pic
Mimune Tsukamoto
•  5 months ago

Had a bit of emergency My flipper denture for a front tooth broke off due to my not being careful enough to apply denture glue. Susan at the office made an emergency appointment for the next day, and Dr.Annie was able to quickly repair it!

I was prepared for a bad news that it has to be replaced with a new one even though I only need it until the recent implant is ready for a crown. This repair not only saved me money but also enabled me to go out much sooner than otherwise. Dr. Annie and Susan's sensitivity to patient's needs is very much appreciated.

Business response 5 months ago

Thank you for your thoughtful review! We’re so glad to hear you had a positive experience with our team.

Our goal is always to provide timely, compassionate care and to help find practical solutions whenever possible. It’s wonderful to know that our staff was able to assist you quickly and help you get back to your routine sooner than expected.

We truly appreciate you taking the time to share your feedback.

user-pic
Albert Yee
•  5 months ago

Annie Hsu is a wonderful dentist. She is prompt and explains the proposed procedures. She is also gentle.

Business response 5 months ago

Thank you for your kind words! We’re glad to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.

user-pic
Walter Li
•  6 months ago

Clean, organized, friendly staff. Congratulations to Dr. Hikido’s retirement. A Big Welcome to Dr. Annie Hsu! 👏

Business response 6 months ago

Thank you Walter. Your gracious and kind comments are appreciated.

user-pic
Kathy Compton
•  7 months ago

Great visit. Thanks for accommodating me!

Business response 6 months ago

We’re so glad you had a great visit. We appreciate you taking the time to share your experience and look forward to seeing you again!

user-pic
Paul Ho
•  7 months ago

Business response 6 months ago

Thank you

user-pic
Francis G. Lu, M.D.
•  7 months ago

Great prompt service with Dr. Annie Hsu. Highly recommend.

Business response 6 months ago

Thank you for your kind recommendation! We’re so glad you had a great experience. We truly value your support and look forward to seeing you again!

user-pic
mark bonfoey
•  7 months ago

Today I had my first appointment with Dr Hsu, who is taking over the practice after Dr Hikido’s retirement. That practice and patient care, to me, has always been the “gold standard”, and after seeing Dr Hsu today, it definitely will continue to be outstanding. Congrats to Dr Hikido, and we are in great hands with Dr Hsu!

Business response 6 months ago

Thank you for your kind words.